Terms and Conditions

UPDATED: August 13th, 2020

General Information

Canagon.com is the name of a service carried on by Celko Limited company, 6-9 Trinity Street, Dublin 2, D02 EY47, Ireland, company registration number 567083, VAT registration number IE3379091CH, D-U-N-S Number: 985633278. You can contact us at hello@canagon.com.


In this Terms and Conditions terms

A consumer is defined as a natural person who buys goods or a service for personal use or consumption from someone whose business it is to sell goods or provide services. By law, a customer is not a consumer if he/she:

Description of Service

Canagon.com provides website hosting services, domain registration services, Google Cloud reseller services for G Suite, and Google Ads management services. A detailed description of services is available on this website https://www.canagon.com.

Website hosting and maintenance services

We provide custom web hosting services crafted individually to the customer’s needs. Payment options are monthly / annually and in some cases pay as you go depending on data/resource consumption. All web hosting services provided by canagon.com are generally refundable up to 14 days after the order or have a 30 days trial option.

Domain registration services

When registering a new domain name, the customer is always the owner of the domain name. Customer agrees that their contact information required by the domain registration authority will be published in the domain name registers. This information may include company name, address, email, and any other mandatory information required by the registry of a specific domain extension.

The customer will be responsible for providing any additional information that the domain registration authority may request in order to facilitate a legitimate claim to the chosen domain name. This happens only with specific domain extensions where registration is limited to residents, trademark owners, etc. Such information may include proof of rights to the domain such as a certificate of incorporation, proof of trade, a VAT number, or any other such information. Failure to provide sufficient information as specified by the domain registration authority can result in the domain name not being registered. We are not responsible for a failed domain registration due to the customer not providing additional information as requested by the domain registry authority and in these circumstances, we will not issue a refund, and our services will be considered as fully provided to a customer.

If the customer already owns a domain, the domain can be connected to the hosting services purchased from us. If a customer chooses to transfer the domain to us, we will extend the domain expiry date by 12 months. If a customer decides to keep domain at their current registrar, we will provide necessary technical information for the domain’s DNS settings.

Google Cloud G Suite licenses and support

G Suite Professional support is service provided by canagon.com and it is not mandatory to order the support with G Suite licenses. G Suite support from canagon.com is not active by default, pricing is specific to customer needs and this service is activated only if negotiated individually.

All G Suite services apart from support are services provided by Google. We are a certified Google Cloud reseller for G Suite with public identifier C02k6n9rq. When we resell the G Suite license to the customer, we are taking over the billing part only. Support is available both from us and Google. Various terms and conditions (https://cloud.google.com/terms/service-terms) stay intact and the customer remains in contract with Google, this includes worldwide personal privacy policies enforced by some countries.

G Suite licenses pricing is the same as the official prices, without the discount, made public on https://gsuite.google.com/intl/en_ie/pricing.html.

New G Suite accounts

When the customer orders a new G Suite account from us and G Suite was not active on the customer’s domain before, an invoice is issued with a due date of 14 days.

Transfer of G Suite account to canagon.com

When the customer transfers their G Suite services to canagon.com, the next billing period will be billed by both Google and us, prorated by the number of days in the billing period, so the customer will pay only the exact amount owed to Google and exact amount owed to us. The next billing period will be billed by us only.

Canceling the service

The customer can cancel the G Suite services at any time. Charges apply depending on the active contract, if your company is on the Flexible plan (recommended), canceling your subscription immediately stops you from incurring new charges for G Suite services.

Transferring account from a reseller (us)

Customer is free to change G Suite providers https://support.google.com/a/answer/7643791?hl=en

Acceptance of Terms

By visiting our site and/or purchasing something from us, customer engages in our Service and agrees to be bound by the following Terms and Conditions, including those additional terms and conditions and policies referenced herein and/or available by hyperlink.

By agreeing to these Terms and Conditions customer confirms that he / she:

We are entitled to terminate the account of any customer if these rules are not respected.

Changes in Terms and Conditions

We may update, upgrade our services and website or Terms and Conditions from time to time. Any changes to Terms and Conditions will be published on the canagon.com website, and existing customers will receive an email notification. The most current version of the Terms and Conditions can be reviewed on our website at any time. By continuing to use our services, the customer agrees to the new Terms and Conditions.

Passwords and Accounts

It is the customer’s responsibility to keep their account password safe and confidential. We are not responsible for any losses due to a hacked or stolen password. It is the customer’s responsibility to notify us immediately of any unauthorized use and access to their account. If a customer loses the password, we are only able to reset it to a new one. We do not know the customer’s current password because it is encrypted.

Payments for services provided by canagon.com

Charges for our subscription services provided by canagon.com are available on the pricing page.

Monthly subscriptions are charged every month on the same or closest date to the day you made your first monthly subscription payment. 

Yearly subscriptions are charged every year on the same or closest date to the date you made your first-year subscription payment.

Depending on the customer’s subscription plan he/she authorizes us to charge provided credit card monthly or yearly until the customer cancels the subscription plan.

The customer agrees to provide us with valid credit card information, true and current contact, and billing information and confirms that he/she is authorized to use the credit card.

The customer agrees to receive invoices for our services in electronic form only; we do not send paper invoices by mail.

If payment is not successful, we will try to contact the customer and resolve the issue. If the customer’s invoice is due more than 14 days, we reserve the right to temporarily block the customer’s account until this issue is resolved.

Refunds for services provided by canagon.com

The customer can ask for a refund up to 14 days after the day order was placed. If we ordered a domain name on behalf of the customer, the refunded amount will be lowered by the domain cost.

Price Changes

The customer’s contact email will be notified 30 days prior to the price change if it would affect the customer’s renewal date. Customers can decide to cancel the subscription before the new price will be charged, or negotiate new individual pricing with our sales team.

Privacy Policy

Use and disclosure of customer’s information are subject to our Privacy Policy and Cookie Policy. For more information, please see “Privacy Policy” and “Cookie Policy“.

Limitation of Liability

To the maximum extent permitted by law, the customer assumes full responsibility for any loss that results from the use of the Website and the services. We and our team won’t be liable for any indirect, punitive, special, or consequential damages under any circumstances, even if they’re based on negligence or we’ve been advised of the possibility of those damages. Our total liability for all claims made about the service in any period will be no more than what the customer paid us for the Service for the same period before.


To the maximum extent permitted by law, we provide the material on the website and the service as is. That means we don’t provide warranties of any kind, either express or implied, including but not limited to warranties of merchantability and fitness for a particular purpose. Since people use canagon.com for a variety of reasons, we can’t guarantee that it will meet customer’s specific needs.


The customer agrees to indemnify and hold us and our team harmless from any losses, including attorney fees that result from any claims customer makes that aren’t allowed under these Terms due to a “Limitation of Liability” or other provision. The customer also agrees to indemnify and hold us harmless from any losses, including attorney fees, that result from third-party claims that customer or someone using the customer’s password did something that, if true, would violate any of these Terms.


Customer agrees that the terms of this Agreement are severable. If any term or provision is declared invalid or unenforceable, that term or provision will be construed consistent with applicable law as nearly as possible to reflect the original intentions of the parties, and the remaining terms and provisions will remain in full force and effect.

Choice of Law

Ireland’s laws will apply to any dispute related to these Terms or the Service. Any dispute related to the Terms, the Privacy Policy, or the Service itself will be decided by the courts in Ireland, and each party will be subject to the jurisdiction of those courts.

Force Majeure

We won’t be held liable for any delays or failure in performance of any part of the service, from any cause beyond our control. This includes, but is not limited to, changes to law or regulations, acts of nature, failure of suppliers, communications lines failures, power failures, acts of hackers, or third-party internet service providers. In such instances, we agree to resume the performance of the services as soon as commercially feasible to do.

Amendments and Waiver

Amendments or changes to these Terms won’t be effective until we post them on the Website. If we don’t immediately take action on a violation of these Terms, we’re not giving up any rights under the Terms, and we may still take action at some point.