Terms and Conditions

General Information

Canagon.com is the name of a service carried on by Celko Limited company, 6-9 Trinity Street, Dublin 2, Ireland, company registration number 567083, VAT registration number IE3379091CH, D-U-N-S Number: 985633278. You can contact us at hello@canagon.com.

Introduction

In this Terms and Conditions terms

  • “customer” “you” and “your” refer to each customer
  • “we”, “us” and “our” refer to Canagon.com service provider Celko Limited
  • “our website”, “Website” or “page” refers to www.canagon.com
  • “agreement”, “terms” and “terms and conditions” refer to these Terms and Conditions
  • “services” refer to Canagon.com services

A consumer is defined as a natural person who buys goods or a service for personal use or consumption from someone whose business it is to sell goods or provide services. By law, a customer is not a consumer if he/she:

  • Receive goods as a gift
  • Buy goods for commercial purposes and not private use
  • Buy goods for private use that are normally used for business purposes
  • Buy goods from an individual who is not in a business

Description of Service

Canagon.com provides services for setting up and hosting website. Websites are set up using WordPress platform, Divi theme with Divi builder as an editing tool, online stores are set up using WooCommerce e-commerce platform. A detailed description of services is available on our website.

Domain name

One domain name from sponsored domain extensions list is included in the price of our service Website+. Sponsored domain extensions list is available on our website. Sponsored domain only applies to available domain names at regular price, it does not apply to premium domain names with prices higher than 20€.

Customer will be an owner of the domain name. Customer agrees that their contact information required by the domain registration authority will be published in the domain name registers. This information may include company name, address, email and any other such information.

Customer will be responsible for providing any additional information that the domain registration authority may request in order to facilitate a legitimate claim to the chosen domain name. Such information may include proof of rights to the domain such as a certificate of incorporation, proof of trade, a VAT number or any other such information. Failure to provide sufficient information as specified by the domain registration authority can result in the domain name not being registered. We are not responsible for a failed domain registration due to the customer not providing additional information as requested by the domain registry authority and in these circumstances, we will not issue a refund, and our services will be considered as fully provided to a customer.

If a customer already owns a domain name, that they wish to connect to Website purchased from us, a customer can do that. If a customer chooses to transfer the domain to us, we will extend domain expiry date by 12 months. If a customer decides to keep domain at their current registrar, a customer can do that; we will provide information necessary for domain name settings. A customer needs to be able to do these settings themselves because it is not covered by our support. There is no discount on our price if a customer chooses not to order new domain from us or transfer their existing domain to us, a customer will keep paying for the domain name to their current registrar.

Hosting

Hosting for a website is included in the price of our service Website+. Hosting details and limits are specified on Hosting page. In the unlikely situation, that customer’s website would need excessive resources we would contact the customer and look for a solution on a case-by-case basis. We believe that vast majority of our customers will not need excessive resources.

Acceptance of Terms

By visiting our site and/or purchasing something from us, customer engages in our Service and agrees to be bound by the following Terms and Conditions, including those additional terms and conditions and policies referenced herein and/or available by hyperlink.

By agreeing to these Terms and Conditions customer confirms that he / she:

  • is legally able to enter into contracts.
  • will provide true and up to date contact and billing information.
  • will not use Canagon.com service to send spam. Definition of spam can be found on Spamhouse website.
  • will not use Canagon.com service in a way that violates any laws or regulations, the rights of third parties, including intellectual property and copyright laws, data protection and anti-spam laws and regulations.
  • is responsible for the content of their website and newsletters. It is customer’s responsibility to examine and comply with laws and obligations that apply to them. The placement of erotic, pornographic, extremist, gambling content or material not deemed in good taste is not permitted. We are not obligated to review our customers’ content.
  • either owns or has permission to use all materials on their website and in their newsletters according to any proprietary rights or copyright rights.
  • will not use Canagon.com for any unlawful or discriminatory activities.

We are entitled to terminate the account of any customer if these rules are not respected.

Changes in Terms and Conditions

We may change our services, website or Terms and Conditions any time. Any changes to Terms and Conditions will be published on Canagon.com website, and customers will receive an email notification. The most current version of the Terms and Conditions can be reviewed on our website at any time. By continuing to use our services customer agrees to the new Terms and Conditions.

Password and Account

When customer registers and/or purchases our service, he / she has created their account. It is customer’s responsibility to keep their account password safe and confidential. We are not responsible for any losses due to hacked or stolen password. It is customer’s responsibility to notify us immediately of any unauthorized use and access to their account. If a customer loses the password, we are only able to reset it to a new one. We do not know customer’s current password because it is encrypted.

Terminating the Account

Both parties to this agreement may terminate the account any time for any reason. If customer terminates the account he / she will not be refunded for the subscription already paid; service will be provided to them until the end of the prepaid period. After prepaid subscription period ends, customer will not be charged for the next billing period.

Payments

Acceptance and payment of the order constitute a contract for 12 months.

Charges for our subscription services are available on pricing page.

Monthly subscriptions are charged every month on the same or closest date to the day you made your first monthly subscription payment.

Yearly subscriptions are charged every year on the same or closest date to the date you made your first-year subscription payment.

Depending on customer’s subscription plan he/she authorizes us to charge provided credit card monthly or yearly until customer cancels the subscription plan.

Customer agrees to provide us with valid credit card information, true and current contact and billing information and confirms that he/she is authorized to use the credit card.

Customer agrees to receive invoices for our services in electronic form only; we do not send paper invoices by mail.

If payment is not successful, we will try to contact customer and customer’s account will be temporarily blocked until this issue is resolved.

Refunds

Customer can ask for a refund for 14 days since the day order was placed. The refunded amount will be lowered by 100 €. This 100 € fee includes domain cost, our work with setting up website and other costs we paid for third-party services in order to set up the website. If we already ordered domain for website, domain is in customer’s ownership, it is paid for 1 year, after that customer can decide to renew it or drop it.

If customer asks for a refund before we started working on the website, we will refund customer the full order amount. Any refund request should be sent by email to hello@canagon.com as soon as possible.

Later than 14 days since the day order was placed, customer is entitled to refund only if our service was not provided, in other cases customer will not be entitled to refund. If customer’s account is terminated due to violating Terms and Conditions, customer will not be refunded. If we terminate customer’s account he/she will be notified on your contact email.

Price Changes

If we decide to change prices customer will be notified on contact email and he/she can decide to cancel subscription before the new price will be charged.

Privacy Policy

Use and disclosure of customer’s information are subject to our Privacy Policy and Cookie Policy. For more information, please see “Privacy Policy” and “Cookie Policy“.

Limitation of Liability

To the maximum extent permitted by law, customer assumes full responsibility for any loss that results from the use of the Website and the services. We and our team won’t be liable for any indirect, punitive, special, or consequential damages under any circumstances, even if they’re based on negligence or we’ve been advised of the possibility of those damages. Our total liability for all claims made about the service in any period will be no more than what customer paid us for the Service for the same period before.

Warranties

To the maximum extent permitted by law, we provide the material on the website and the service as is. That means we don’t provide warranties of any kind, either express or implied, including but not limited to warranties of merchantability and fitness for a particular purpose. Since people use Canagon.com for a variety of reasons, we can’t guarantee that it will meet cusotmer’s specific needs.

Indemnity

Customer agrees to indemnify and hold us and our team harmless from any losses, including attorney fees that result from any claims cusotmer makes that aren’t allowed under these Terms due to a “Limitation of Liability” or other provision. Customer also agrees to indemnify and hold us harmless from any losses, including attorney fees, that result from third-party claims that customer or someone using customer’s password did something that, if true, would violate any of these Terms.

Attorney and Other Legal Fees

If we file an action against customer claiming he/she breached these Terms and we prevail, we’re entitled to recover reasonable attorney fees and any damages or other relief we may be awarded.

If we have to provide information in response to a subpoena related to customer’s account, then we may charge customer for our costs. These fees may include attorney and employee time spent retrieving the records, preparing documents, and participating in a deposition.

Disclaimers

We and our Team aren’t responsible for the behavior of any customers, advertisers or linked websites.

Severability

Customer agrees that the terms of this Agreement are severable. If any term or provision is declared invalid or unenforceable, that term or provision will be construed consistent with applicable law as nearly as possible to reflect the original intentions of the parties, and the remaining terms and provisions will remain in full force and effect.

Choice of Law

Ireland’s laws will apply to any dispute related to these Terms or the Service. Any dispute related to the Terms, the Privacy Policy, or the Service itself will be decided by the courts in Ireland, and each party will be subject to the jurisdiction of those courts.

Force Majeure

We won’t be held liable for any delays or failure in performance of any part of the service, from any cause beyond our control. This includes, but is not limited to, changes to law or regulations, acts of nature, failure of suppliers, communications lines failures, power failures, acts of hackers or third-party internet service providers. In such instances, we agree to resume performance of the services as soon as commercially feasible to do.

Amendments and Waiver

Amendments or changes to these Terms won’t be effective until we post them on the Website. If we don’t immediately take action on a violation of these Terms, we’re not giving up any rights under the Terms, and we may still take action at some point.

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