Terms of Service Agreement
Company information
Celko Ltd, trading as Canagon, is a company registered in Ireland under number 567083.
Registered office: 6–9 Trinity Street, D02 EY47, Dublin 2.
Canagon is a registered trade name and trademark of Celko Ltd.
Visit canagon.com/about to learn more.
We own and operate this website and other websites under the .canagon.com domain.
In this Agreement, “we”, “us”, “our”, and “Canagon” refer to Celko Ltd, trading as Canagon.“You”, “your”, and “customer” refer to the person or organisation purchasing or using our services.
About this agreement
These Terms of Service explain how we provide our services and what you agree to when using them. By ordering or using any service from Canagon, you accept these Terms.
Our services include web hosting, domain registration, DNS and email hosting, reseller services for Google Workspace and Microsoft 365, and related technical support. We may update or change our services as needed to improve quality, security, or functionality.
Customer responsibilities
Customers must provide accurate details during registration and keep their account secure. All services must be used lawfully and may not be used for spam, abuse, or illegal activity.
Payment and cancellation
Services are billed in advance unless otherwise agreed. We accept payment by credit card or bank transfer. Failure to pay on time may lead to suspension or termination of the service.
Customers may cancel at any time, effective at the end of the current billing period. We may suspend or terminate service immediately if there is non-payment, abuse, or a serious breach of these Terms. If you are a consumer, your statutory rights under Irish and EU law remain unaffected.
Backups and data responsibility
We perform daily backups as part of our normal operations, but customers are responsible for keeping their own copies of data. We cannot guarantee that backups will always be available or complete.
Domain services
Domain registrations are subject to the rules of the relevant registry or registrar. It is the customer’s duty to ensure domains are renewed before expiry.
Third-party and reseller services
When we act as a reseller, such as for Google Workspace or Microsoft 365, your use of those services is also governed by the provider’s own terms. Customers must comply with the applicable Google or Microsoft terms. We are not responsible for performance, content, or service levels of third-party providers.
Acceptable use
Our services may not be used for unlawful activity, malware distribution, denial-of-service attacks, or sending of unsolicited bulk messages.
We may suspend or terminate services used in violation of these requirements.
Data protection and privacy
We comply with the General Data Protection Regulation (GDPR) and other applicable data protection laws.
- When we process personal data on behalf of a customer (for example, hosting or email), the customer is the data controller and we act as the data processor.
- When we handle data for our own business purposes (such as billing or account management), we act as the data controller.
We apply reasonable technical and organisational measures to protect personal data.
Details are explained in our Privacy Policy and Data Processing Addendum.
Limitation of liability
To the fullest extent allowed by law, our total liability for any claim related to our services is limited to the total amount paid by the customer for the affected service in the twelve months before the claim arose. We are not liable for indirect or consequential loss, including loss of data, profit, or business opportunity. Nothing in these Terms limits liability for death, personal injury, fraud, or any matter that cannot legally be limited under Irish law.
Governing law
These Terms are governed by Irish law. Any dispute will be handled exclusively by the Irish courts.
Changes to these terms
We may update these Terms from time to time. The current version is always available on our website. If changes are material, we will notify customers by email or through the account dashboard at least 14 days before they take effect.
Continued use of the services after the changes take effect means you accept the new Terms.
Effective Date: 16 October 2025